Concierge Spotlight: Camilla Jadhav,
 Front Office Manager at the OPUS Hotel Vancouver

The OPUS Hotel

Image courtesy of the OPUS Hotel Vancouver

Who knows what’s happening in a city better than a hotel concierge? As the point of contact for hotel guests seeking information or assistance during their stay, they need to be extremely knowledgeable about a great number of things, from where to eat to what is the current hottest play to see to where to get a fabulous blowout. It’s a tough, but rewarding job.

Each month, Inside Vancouver will get to know one of Vancouver’s top concierges, by putting six questions to them. This month, Camilla Jadhav,
 Front Office Manager at the über-cool OPUS Hotel Vancouver, answers our six questions.

OPUS Hotel Vancouver

Image courtesy of the OPUS Hotel Vancouver

The award-winning OPUS Hotel sits amidst Vancouver’s hip Warehouse District in the heart of Yaletown, surrounded by some of the city’s best shopping and eating. With 96 funky rooms and suites, a newly-renovated bar, and a top-notch restaurant, La Pentola, this four-star property attracts global travellers and many celebrities.

OPUS Hotel Vancouver

Image courtesy of the OPUS Hotel Vancouver

How long have you been a concierge?
I’ve been in the hotel industry for five years, my role has never just purely been a concierge, but every role I’ve had has naturally had a concierge element included. Even before I worked in hotels, I worked in restaurants and so have always helped out guests with suggestions of what to do and see.

What is your favorite part about being a concierge?
I’m born and raised in North Vancouver and I’m so proud of this city – I love showing it off, especially when the weather is so beautiful. I like to share it and make sure guests get the best out of their time here, even if it’s just visiting Granville Island as they only have one day. I love meeting people from all different countries and walks of life and hearing stories from them.

Name one service you offer as a concierge that you think makes a guest’s stay all the better? 
Our amenities for guests on arrival include a welcome prosecco and we then have a Beverage Butler who can come to the room and pair food and drink for you. It’s a nice perk on a boutique level and it’s been a real hit since we introduced it. Guests come back because of the way they’ve been treated at the front desk and people have often heard about our complimentary welcome glass of bubbly!

What is the strangest request you’ve ever had from a guest?
We had a guest who requested two little elephants to guard the bed and we arranged that. Another lady wanted her mini bar stocked with the same things she enjoyed at home; I went to Urban Fare to pick up things like kombucha to recreate her home fridge. We have an Exclusively Yours romance package and we once had someone who asked for a framed photo of Viggo Mortensen to be in their room for their partner, because they loved Viggo so much.

What is your favourite activity to do in Vancouver?
I love walking, especially along the seawall. I’ll attempt to jog it at times but I usually walk it. I love anything outdoors. As soon as I get home after work I will put on my runners and go for my walk. I live four blocks away from the hotel in Yaletown, so I cut down to the seawall and just go for it.

Yaletown Seawall

Image courtesy of the OPUS Hotel Vancouver

If I have the day off, I’ll walk the whole thing. I want to get a bike soon as the city is so bike-friendly and hiking is something I should get into as there are so many great hikes. Besides these activities I like shopping and eating: Vancouver has the best restaurants now. There are so many still on my list to try!

Name three local restaurants that you enjoy dining at.
I have a couple of favourites within walking distance of the hotel and my house. Flying Pig is so great, I love the food there – it’s delicious.

Flying Pig

Image courtesy of the Flying Pig

I know if I send guests to Rodney’s Oyster House they are always going to have a good time as they take such good care of them and guests always come back a little bit ‘happier’ than when they left the hotel.

Rodneys

A little gem on Mainland Street is Yaletown L’Antipasto — it’s a cute Mediterranean tapas and wine bar that has six tables inside and six tables outside and it’s sandwiched between two huge restaurants. I love it as the service is so great and the owner always remembers people’s names and will thank me for sending guests down. All the food is made fresh in the open kitchen in front of you. Because I live in the area, I go to all these places myself.

Yaletown L'Antipasto

Image courtesy of Yaletown L’Antipasto

Thanks Camilla for chatting with Inside Vancouver this month!

Follow Lesley on Twitter @lesleyemirza

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